TTecomm REPAIRS

TTecomm and REPAIRS

Introduction

By using the REPAIRS system in TTecomm, you can send a product or products for repair directly to TELETASK Belgium – headquarters. REPAIRS handles the administration part including remote follow-up of the repair status, cost offerings, payment of a repair and/or transport charges. This is an almost paperless application which is part of increasing the TELETASK customer services but it was also inspired by the TELETASK SUSTAINABLE GOALS in reducing the use of printed administration paper as much as possible.

If you are located outside of Europe and you have no international logistics experience, we recommend to send your repairs to your local TELETASK distributor who will take care of customs and special documents and shipping to TELETASK. Shipping costs are not included within the TELETASK Belgium warranty of a product, so charges may apply.

Manual TTecomm repairs (extended version)

Go to www.teletask.be and click "TTecomm" in the upper-right corner.

Then sign in with your username & password.

If you don't have a professional account yet, you can create one via "Create an account"
Complete all details and confirm via "register". You will then receive an email to confirm your e-mail.

Log in again and enter your phone number (fixed or mobile), address details, company details and credit card details.

Enter your repair via 'New Repair'.

A repair is done in 7 steps:

		Step 1: Add the required product and repair details.For a member of the AURUS family e.g.. type “TDS12024WH” (always add the colour code of the glass: BL, WH, AU or LG)
		Step 2: Read the instructions regarding the shipping documents. Please note that when shipping from a non-EU country an additional document (PI invoice) is required for Customs. Print your repair form (and PI form if applicable), add this (these) to the shipment and confirm.
		Step 3: After receipt of your repair, it is reviewed by TELETASK and you will receive a quotation via e-mail.
		Step 4: Click the ‘here’ link in the e-mail and approve the budget for your repair. You will proceed to the payment module.
		Step 5: After having paid, you will see the ‘Payment Completed’ screen.
		Step 6: Your device is being repaired.
		Step 7: Your device is repaired and is sent back to you. You receive an e-mail with tracking number to follow the package on-line..
	NOTE:	You can always consult and change your ‘profile’. Login to your account, click on your account name in the upper right corner and choose ‘profile’. When purchasing via TTecomm you automatically receive your invoice via e-mail within 2 hours, but you can also download a copy of your repair invoices there.

Manual TTecomm repairs (short)

1. Go to www.teletask.be and click the TTecomm link in the upper right corner.
2. Log-in with your username & password.
3. If you don’t have a professional account yet: create one via “Create an account”
Complete all details and confirm via ”register”. You will receive an e-mail to confirm your e-mail address.
4. Log-in again and add telephone number (fixed or mobile), address, company and credit card details.

5. Submit your repair via ‘New Repair’. A repair is done in 7 steps

		Step 1: Add the required product and repair details.For a member of the AURUS family e.g.. type “TDS12024WH” (always add the colour code of the glass: BL, WH, AU or LG)
		Step 2: Read the instructions regarding the shipping documents. Please note that when shipping from a non-EU country an additional document (PI invoice) is required for Customs. Print your repair form (and PI form if applicable), add this (these) to the shipment and confirm.
		Step 3: After receipt of your repair, it is reviewed by TELETASK and you will receive a quotation via e-mail.
		Step 4: Click the ‘here’ link in the e-mail and approve the budget for your repair. You will proceed to the payment module.
		Step 5: After having paid, you will see the ‘Payment Completed’ screen.
		Step 6: Your device is being repaired.
		Step 7: Your device is repaired and is sent back to you. You receive an e-mail with tracking number to follow the package on-line..
	NOTE:	You can always consult and change your ‘profile’. Login to your account, click on your account name in the upper-right corner and choose ‘profile’. When purchasing via TTecomm you automatically receive your invoice via e-mail within 2 hours, but you can also download a copy of your repair invoices there.

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